Sign in to the CISI

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Password reset

Your login is protected with an authenticator app.

Your login is protected with an authenticator app to ensure an additional layer of security for your account. This means that after entering your password, you’ll need to open your authenticator app and input the unique code it generates.

Remember Machine

If you're having trouble entering the code, make sure your authenticator app is synced correctly with your account. Open the app and enter the current code displayed. If you're still having issues, ensure the app's time is set correctly or try reconfiguring it with your account.

Don't have access to your authenticator device? You can use your registered email to get authentication code to proceed.

Forgot your email?

If you are unsure of the email address that you used to register with us please contact our Customer Support team in order to retrieve your details. They can be reached at:

phone +44 20 7645 0777
customersupport@cisi.org
Return to Sign in

Forgot your password?

It happens to all of us sometimes. Just enter your registered email address below and we will send you instructions on how to reset your password. If you have previously locked your account with 5 unsuccessful sign in attempts you will need to contact us in order to unlock your account first.

Reset your Password

Please create a strong password that includes at least 12 characters, combining uppercase and lowercase letters, numbers, and special characters (e.g., !, @, #, $). Enter the new password in both the 'New Password' and 'Confirm New Password' fields to ensure they match and secure your account.

Change your password


Choose your password

To keep your password secure please choose a new password that contains the following elements:

  • A minimum of 12 characters
  • A capital letter
  • A lowercase letter
  • A number
  • One of these special characters: . @ $ ! % * # ? & £ ^ -

Change your password


Choose your password

To keep your password secure please choose a new password that contains the following elements:

  • A minimum of 12 characters
  • A capital letter
  • A lowercase letter
  • A number
  • One of these special characters: . @ $ ! % * # ? & £ ^ -

Your email address has not been confirmed.

Sometimes, this happens if you missed the confirmation email or it ended up in your spam folder. To confirm your email, simply enter the email address you used to register, and we’ll send you a new confirmation link. If you’re having trouble receiving the confirmation email, feel free to contact our support team for assistance.

Confirm Your Email Address.

We've sent a verification code to your email address. Simply enter the code below to confirm your email and complete the process. If you didn't receive the code or need a new one, you can request another confirmation email.

Please note: Your account will be locked after 5 unsuccessful sign in attempts. To unlock your account or for any other sign in problems please contact us.


If you have any trouble logging, you can reset your password here, if the problem persists please contact our Customer Support team on:

+44 20 7645 0777
customersupport@cisi.org

Register to make a purchase

In order to make a purchase from the CISI you must be either a member or a registered customer. Click the link below to proceed to register as a new customer.

Register as a customer

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